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Do You Confuse Perception & Reality?

person David Harper
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So which do you see?  Two faces or a vase?  If you said, “I see a candlestick holder”, okay, you still get a point. If I asked you, “Which is more correct?  The two faces or the vase?  Which is more real?”, you’d say something like, “Don’t be foolish, Dave.  It’s both.  I see the two faces and I see the vase.  They’re both real.” So why is it when leaders receive feedback…

You’re Not Alone: Everyone Fakes It Sometimes.

person David Harper
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Congratulations!  You got that promotion!! That job you had your eyes on for so long is finally yours.  What a rush!  Your partner/spouse is thrilled!  Your parents are thrilled!  Even the dog seems happier to see you when you come home.  Life. just. couldn’t. get. any. better. So why do you feel so much like a fraud? And why are you worried people will find out you don’t quite know what you’re doing? Answer #1:…

You and I May Not Know We’re Incompetent

person David Harper
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She was completely paralyzed on her left side. And yet if you asked her if she could move her left arm, she would say that she could. Even more interesting, if you pointed to her left arm and asked her whose arm it was, she would tell you it belonged to her mother. If you then asked her, well where was her mother, she’d say her mother was hiding under the table.…

Do You Know When to Go It Alone?

person David Harper
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He was about to be mocked in front of 75,000 people. The banner being towed behind the plane flying overhead would read, “Wrong One – Moyes Out”. Many of the fans wanted his head; it was time for him to go. The season was not going well to say the least. The dynasty handed to him was stumbling in a very public way. David Moyes then walked out onto the…

So Where Exactly is the Next Level?

person David Harper
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We’ve all heard it at some point. And we may have even said it on occasion. The next level. “Because of the recent economic and competitive challenges confronting our company, it’s imperative that we reject the status quo, and instead, take this organization to the next level.” (Lots of applause) “Pat, if you’re truly serious about moving up to the District Manager role, you’ll have to take your game to…

Buzzword Bingo, The Sequel

person David Harper
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Wikimedia Commons:Abbey Hendrickson About seven years ago, in the January 2007 issue of our 60-Second Email, Think Outside the Buzzword, we featured several popular consultant terms (a.k.a. jargon) along with their alleged as well as their true meaning. Well seven years is certainly more than enough time for a new batch to flourish.  So here’s the sequel: Buzzword: “Take this offline”  (to deal with separately and later) Example: (said with a friendly,…

Do You Intimidate Your Co-Pilot?

person David Harper
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The recent tragedy of Asiana Airlines Flight 214 crash at San Francisco Airport has highlighted the significance of not only the role of the leader, but also those working with him or her.  Moreover, it’s underscored the criticality of the relationship of those working in the cockpit. Deborah Hersman, chairwoman of the National Transportation Safety Board, recently noted that investigators were reviewing cockpit recordings to better understand “tone and demeanor”…

The Real Dangers of Being a Great Role Model

person David Harper
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One of the leadership and management “truths” is the undisputed value of being a great role model. Not many people would question the value of being a great role model. In fact, I think most, if not all, people would say they would be pleased to be a great role model for others. It goes without question, right? Which is what I was thinking the other day, when I thought,…

Are You Focused on Being Busy, Instead of Being Accomplished?

person David Harper
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To say we live in the information age is an understatement. Four years ago, I would have followed the Olympics primarily via one method, the television. During the two weeks of coverage earlier this year, that was no longer sufficient. Enter my laptop, which I used while I was watching the television (why settle for 5 channels, when you can have 12 more sport-specific ones streaming live?) And then there…
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