And Are Your People Ready?

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Working in the Next Normal Image by Gerd Altmann from Pixabay So by now your organization’s workforce:a) has returned to work;b) started to return to work;c) are planning their eventual return to work; ord) has always been at work (with a personal shoutout to my wife and all the other nurses!)No doubt, you and your team have been planning how to make the workplace as safe as possible. So let’s say that’s…

Have You Zoom-ed Out?

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When Work Becomes Your Screen Test At the end of 2019, Zoom had approximately 10.7 million active users.  And on April 22nd of this year, 300 million people used Zoom.  Not a bad growth rate. And it’s likely your usage of Zoom / Webex / Teams has increased at a similar rate.  Back in December, maybe you used it just a bit.  These days, it’s likely several times a day.And…

How to Lead in a Crisis

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Leading others through uncertainty On 9/11, I was working in Manhattan.  Today, when people discuss 9/11 and New York City, everyone knows there were two planes, and only two planes, that struck the Twin Towers.  That morning, though, no one knew how many more there would be, or what else was to come. Not that the comparison is parallel, but we’re in similar times.  We’re not quite sure what’s to…

Working Remotely Under the New Normal

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Some suggestions from 17 years of working virtually I’ve been working remotely with leaders for over 17 years.  My work with them has been a combination of in-person meetings and meetings via the web.  Working remotely/virtually has provided me the opportunity to work closely and instantly with leaders nationally and internationally.  I certainly wouldn’t say I’m an expert at working remotely, but I have learned a few things about how…

Communicating During a Crisis

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3 Valuable Resources Leaders are being challenged to communicate effectively under these stressful, complex, ever-changing conditions. For many, it’s their first time doing so during a company-wide, nation-wide crisis. We thought readers of our 60-Second Read would find the following three resources helpful: Communicating Through the Coronavirus Crisis.  From Harvard Business Review, a 5-step framework for your communication strategy.  (Note: HBR has a paywall, but your first 3 articles per…

So Where Exactly is the Next Level?

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We’ve all heard it at some point. And we may have even said it on occasion. The next level. “Because of the recent economic and competitive challenges confronting our company, it’s imperative that we reject the status quo, and instead, take this organization to the next level.” (Lots of applause) “Pat, if you’re truly serious about moving up to the District Manager role, you’ll have to take your game to…

Buzzword Bingo, The Sequel

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Wikimedia Commons:Abbey Hendrickson About seven years ago, in the January 2007 issue of our 60-Second Email, Think Outside the Buzzword, we featured several popular consultant terms (a.k.a. jargon) along with their alleged as well as their true meaning. Well seven years is certainly more than enough time for a new batch to flourish.  So here’s the sequel: Buzzword: “Take this offline”  (to deal with separately and later) Example: (said with a friendly,…

Do You Intimidate Your Co-Pilot?

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The recent tragedy of Asiana Airlines Flight 214 crash at San Francisco Airport has highlighted the significance of not only the role of the leader, but also those working with him or her.  Moreover, it’s underscored the criticality of the relationship of those working in the cockpit. Deborah Hersman, chairwoman of the National Transportation Safety Board, recently noted that investigators were reviewing cockpit recordings to better understand “tone and demeanor”…
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